Refunds Policy
Returns and Refund Policy
This policy outlines the terms and conditions regarding cancellations and refunds for services provided by [Your Name/Business Name], a UK-based wedding and funeral celebrant. By booking my services, you agree to the following policy.
1. Nature of Services Provided
The services I provide involve:
- An initial meeting with the client to co-create a bespoke funeral service or wedding ceremony.
- Time spent researching and writing a personalised service.
- Frequent liaison with the bereaved family, engaged couple and other industry suppliers to finalise the ceremony details.
- Travel to and from the ceremony location.
- Delivery of the funeral service or wedding ceremony.
Given the personalised and time-sensitive nature of these services, refunds are subject to specific conditions as outlined below.
2. Booking Fees for Weddings, Vow Renewals, and Baby Naming Ceremonies
When booking a wedding ceremony, vow renewal, or baby naming ceremony, clients pay a non-refundable booking fee to secure the date. This booking fee reflects the celebrant's commitment to reserve the date exclusively for your event.
- The booking fee will only be refunded if I am able to re-book the same date with another client.
- If I am unable to secure another booking for the same date, the booking fee remains non-refundable.
This policy ensures fairness and reasonableness, as I commit to one ceremony per day and turn down other enquiries for the reserved date.
3. Full Refund Eligibility
For all ceremonies (funeral, wedding, or other celebratory events), you are eligible for a full refund of any payments made (excluding the booking fee unless the day is re-booked) only if the cancellation occurs before the initial meeting or planning session has taken place.
4. Partial Refunds
- If you cancel my services after the initial meeting but before the ceremony and the date is re-booked, a refund will reflect the proportionate amount of work completed at the time of cancellation. This includes:
- Time spent on meetings, research, and communication.
- Preparation of the personalised ceremony.
- The refund will exclude the non-refundable booking fee (where applicable) and any additional expenses already incurred, such as travel costs or materials.
5. No Refund Eligibility
No refunds will be provided under the following circumstances:
- If the cancellation is made within 7 days of the scheduled ceremony, as significant time and resources will have already been dedicated to the preparation.
- After the ceremony has been delivered.
- For weddings, vow renewals, or baby naming ceremonies, if the reserved date cannot be re-booked with another client, the booking fee remains non-refundable.
6. Exceptional Circumstances
While every effort will be made to accommodate changes or rescheduling requests, refunds under exceptional circumstances will be considered on a case-by-case basis at the celebrant's sole discretion. An administration fee may apply in such cases.
7. How to Request a Refund
To request a refund, please contact me in writing at david@acorn2oakceremonies.co.uk. Include your name, the date of the service, and the reason for the refund request. I will review your request and respond within 14 days.
8. Legal Rights
This policy does not affect your statutory rights as a consumer under UK law.